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Replacing Spreadsheet-Based Order Processing at 800 Orders/Day
Wholesale Distribution
Order Management Platform
Spreadsheet-based processing creating 4-6 hour lag at 800 orders/day
Context
Wholesale distribution business processing 800-1200 orders daily across three sales channels with 4,500 SKUs. Orders manually entered into Excel, then batch-imported into QuickBooks twice daily.
The Real Problem
4-6 hour processing lag between order receipt and fulfillment release (12+ hours during peak season). Every order was manually keyed twice—once into Excel, then into QuickBooks. No validation at entry meant pricing errors discovered only after invoice generation. QuickBooks batch import failures required manual reconciliation.